You can monitor Remote Help from within the Microsoft Intune admin canter. Use the following steps to view active sessions or a history of sessions.
- Sign in as Global Administrator to the Microsoft Intune admin center portal at https://endpoint.microsoft.com/.
- On the left navigation bar, select Tenant administration, and then select Remote Help.
- On the Monitor tab, you can view a count of active sessions and historical data about past sessions.
- On the Remote Help sessions tab, you’ll see the records of past sessions, including the following data.
• The helper (Provider ID) and sharer (Recipient ID) of each session
• The device that received assistance
• The start and end times of the Remote session
Configure Remote Desktop on a Windows client
Remote Desktop is a secure remote connection tool that allows you to take control of a remote computer’s keyboard, video, and mouse that is running Windows. The Microsoft Remote Desktop client is available for Windows, iOS, macOS, and Android and can be used to connect to the following editions of Windows.
- Windows 11 Pro and Enterprise
- Windows 10 Pro and Enterprise
- Windows 8.1 Pro and Enterprise
- Windows Server 2012 R2 and newer
Note Remote Desktop Connections to Windows Home Editions are not Supported
You can’t connect to computers running a Home edition (like Windows 11 Home) using Remote Desktop.
Unlike the Remote Help app, which offers a helper/sharer support model, the Remote Desktop tool does not require a user to be available on the remote computer. The remote computer can be accessed via Remote Desktop if the following conditions are met.
- The remote computer is turned on and connected to the network.
- The correct credentials are provided to access the remote computer.
- The device allows connections via Remote Desktop.
- The device is running a supported Windows edition.
- Traffic is allowed to access ports TCP 3389 and UDP port 3389.
Once Remote Desktop has successfully connected to the device, it will remain locked on the local PC, and any actions performed remotely will not be visible on the monitor attached to the remote computer.
Remote Desktop uses Remote Desktop Protocol (RDP) which provides the secure data connection. The Remote Desktop client is available as a native Windows (MSTSC.exe) client, a web-based version, and an app available in the Microsoft Store. You can also obtain an app that runs on Android, iOS, and macOS.
The Remote Desktop client is built into Windows and allows you to create connections to Remote Desktop Session Host servers or other remote computers. Using the MSTSC.exe file, you can create and edit an existing Remote Desktop Connection (.rdp) configuration file.
A version of Remote Desktop has been available in Windows and Windows Server since Windows XP onwards. It uses the proprietary Remote Desktop Connection (RDC) Terminal Services client (mstsc.exe), which has been improved over the years. Windows 11 Remote Desktop features include:
- Remote Desktop sessions presented in a full-screen or windowed mode
- RDP core performance enhancements
- True multimonitor support with smart sizing (up to 16 monitors)
- Direct 2D and Direct 3D 10.1 application support
- Bidirectional audio support
- Supports multifactor authentication for remote connections
- Multimedia and Media Foundation support
- Remote FX user enhancements for RDP
Note Not all Remote Desktop Client Apps are Equal
Not all Remote Desktop apps offer the same level of functionality. The most feature-rich experience is using the Remote Desktop version built into Windows 11. To review the list of features for each client, review this resource: https://learn.microsoft.com/windows-server/remote/remote-desktop-services/clients/remote-desktop-features.